Fulfillment Company Don'ts

Part 2: The "Don'ts" of Picking an Order Fulfillment Company

You might have read our other post, "The Do's of Selecting an Order Fulfillment Company," and wondered exactly what not to do in this circumstance. It is essential that you understand the process of picking this form of outsourcing if your company is looking for growth.

Here are a few tips and tricks of what not to do when you decide to utilize this great form of outsourcing for your order fulfillment needs.

Fulfillment Company Don'ts

1. Do not pick a fulfillment company that does not have a distinct process of accountability. Take into consideration Albert Einstein's widely known quote, "If you can't explain it simply, you don't understand it well enough." This is real in any case, also in fulfillment services. If the supervisor can not tell you just how the internal procedures of his company operate, it is obviously not working on a system of performance. Express your concerns about particular situations such as: What will you do when inventory is lost? What if you shipped something at fault? Suppose my products were ruined in your storehouse? Never ever work with a fulfillment company that can not clarify its policies and procedures to you in specific detail.

2. Do not sign a service agreement until the supplier's image/credibility has been examined. Ask around, look online, do some research ... if the company is legitimate and trustworthy, that info will emerge rapidly. Until you discover their past of delivering top quality service, their monetary stability, and their operational strategy, do not sign an agreement! If they have a bad reputation, do not anticipate something different for your situation.

3. Lastly, never ever hesitate to ask comprehensive questions. Once more, give the company certain circumstances and expect detailed answers. As an investor in their service and company, you absolutely have a right to understand what type of service your consumers will be getting. Don't be worried to shop around and compare your choices. More importantly, examine what the fulfillment company really DOES-- not simply what they claim they do. Their service and customer satisfaction speaks volumes.