What Can Ecommerce Fulfillment Do For Your Business?

Ecommerce Fulfillment Do For You?

Let’s Start at the Beginning

It all starts with the Application Program Interface, or API, an exclusive private computer program that was developed by Best West Direct to handle the eCommerce fulfillment of customer orders and requests, and was developed exclusively for Best West Direct to process the eCommerce fulfillment orders and crunch all those numbers and emails. In other words, it is a huge time-saver.

What Does the API Do?

The API makes running your business’s fulfillment a lot easier. It syncs with your shopping cart on your website to process your customers’ orders. Completed sales, or orders, on your site are picked up by the API where a packaging slip, shipping label, and pack and pick instructions are generated. Best West Direct then gathers your products and ships your order. The customer is sent an email that the items have shipped along with a tracking number so that they can follow the package as it makes its way to a happy customer. We then also take care to update the inventory to manage your products and upload the tracking information to your website. The API also allows Best West Direct to speak to your customer, either by phone, email or fax if needed, and manually input the orders into the system.

Since 1985, Best West Direct has been supporting the order fulfillment service needs of businesses of all sizes. Outsourcing inventory management and packing and shipping processes can save money as you try to support your growing company. Additionally, customers will remain unaware that their order has been forwarded from the client’s website to the Phoenix fulfillment center for processing because the system is so seamless. As a company grows, order volume will increase and the Best West Direct staff can handle the demand and support the client’s growth. Additional services are available for clients with changing needs.

When using Best West Direct, clients will receive the utmost support for their products and shipping needs with the following services:

Inventory Storage – Once the vendors and manufacturers ship client orders directly to the receiving division of the Phoenix fulfillment center, items will be counted and placed in the appropriate bins for easy access when orders arrive. Best West Direct will then provide up-to-date online reports on the quantity of each item in the inventory.

Inventory Cold Storage – Best West Direct knows that temperature plays an essential role in the shelf life of products that require refrigerator or freezer space, so they will be handled with supreme care as Best West Direct follows proven procedures for all cold items. Clients will not suffer loss of these products while they are in the possession of Best West Direct or the shippers.

Easy Ecommerce Fulfillment Connection – As part of the contract, the client’s website is linked with the order fulfillment software at the Arizona distribution center. The Best West Direct logo will not be visible to customers, and all packing slips will carry the client’s contact information.

Inbound Phone Call Services – Additionally, Best West Direct offers a direct response service for customer calls. Customers will call the client’s toll-free number and reach the customer service representatives at the Arizona fulfillment center. All calls are answered using the appropriate client’s name.

Your Satisfaction is 100% Guaranteed –Every customer order will be correctly filled, packed efficiently, and shipped within the given time frame. The prices quoted to the client for Best West Direct’s services will be the actual price that is charged. Best West Direct stands behind these commitments. If anything goes awry, we will make it right for the client and for the end customer. We strive to keep you and your customers happy!