The Formula for Fulfillment Company Efficiency

Like any other situation in life, there is simply no magical formula or solution to make your company run perfectly smooth. There will always be bumps in the road, stress to manage, and challenges to overcome. However, a fulfillment company could help to make your life a little easier by managing your inventory, providing you a warehouse to store your products, and packing and shipping your goods.

There is, however, a formula to consider when selecting the right fulfillment company for your needs. This formula consists of four components. People, expertise, space, and systems all contribute to fulfillment company success or failure. Let’s look at each of these a little more in-depth.

The 4 Components of Successful Fulfillment Company

The first consideration is people. This consists of all employees working at the fulfillment company, professionalism, and personal investment in the success of your company. Do the people ask you questions about your company? Do they seem personally committed to success and the upholding of your company’s reputation? If so, they could be a good fit for you. If any of the people you speak with seem unprofessional, careless, or uninterested in their work or your company, you may want to reconsider.

Next is expertise. Look for companies that have been around for a while. Google customer reviews and ratings about the company and see what people in online discussions are saying. These are not always reflective of an entire company, but they can tell you a bit about their expertise. Make sure the company lays out their services clearly and concisely and doesn’t keep you in the dark about anything. They should be open about the services they offer and excited to tell you about their high efficiency and success rates.

Third is space. Do not select a fulfillment company that is operating out of a backyard shed and clearly cannot fulfill your orders. Make sure they have the space to take on another order and still be able to operate efficiently.

THE LAST THING TO CONSIDER IS SYSTEMS. DO THEY HAVE A SYSTEM THAT WORKS? OR DO THINGS SEEM SLOPPY AND, WELL, A LITTLE CHAOTIC? THE KEY TO CUSTOMER SATISFACTION IS EFFICIENCY. MAKE SURE THE FULFILLMENT COMPANY YOU CHOOSE HAS A SYSTEM THAT WORKS AND THAT CAN EXPAND TO MEET YOUR COMPANY’S NEEDS.