About Best West Direct Complete Fulfillment Corporation

About Best West Direct Fulfillment Service

fulfillment service

Since 1985 Best West Direct has been helping clients that sell products to customers who happen to live all over the world; from America to Albania we will ship anywhere! And that means so will you.

As our company expanded (because your companies expanded) we began to offer other services as well to our clients, such as:

• Return processing, which includes inventory management

• Kitting and assembly

• Digital product photography

• Mail services

• Custom I.T. projects

• Professional photographs for products

In fact, our superior fulfillment services are really only a small part of the ways that Best West Direct supports its customers. As part of the accreditation offered by the Mailing & Fulfillment Service Association, Best West Direct has developed standard processes for each of the following processes:

• Inventory control to ensure accuracy

• Quality standards that drive continuous improvement efforts

• Employee training for every position

• Exemplary business standards for every business practice

At Best West Direct, the moment we receive an order is the moment we get to work at our Phoenix fulfillment center. Our team makes sure to select the right products before packing every item on the order for shipment. Then, a Best West Direct team member delivers the packages to the appropriate shipper. Our centrally located Phoenix fulfillment center is in an ideal location for the most efficient shipping for our clients. Best West Direct strives to provide great customer service without taking any of the credit.

Best West Direct even offers to be a direct response service center for customer calls. Customers can call the client’s toll-free number and reach the customer service representatives at the Arizona fulfillment center. However, all calls are answered using the appropriate client’s name. Your client will never know it is Best West Direct.

BEING AN ENTREPRENEUR MEANS YOU DON’T HAVE A LOT OF TIME TO DO THE TEDIOUS THINGS A BUSINESS ASKS OF YOU. BEST WEST DIRECT DOES THAT FOR YOU. BY OUTSOURCING THE FULFILLMENT PROCESSES, CLIENTS GET TO OPTIMIZE EVERY DOLLAR AND FOCUS ON THEIR CORE BUSINESSES. EVERY DOLLAR SAVED BY THE CLIENT PROVIDES AN OPPORTUNITY TO GROW THEIR BUSINESS INTO A POWERHOUSE IN THEIR SECTOR OF THE ECONOMY. BUSINESSES OF ALL SIZES DEPEND ON THE STAFF AT THE PHOENIX FULFILLMENT CENTER TO MEET CUSTOMER DEMANDS EVERY DAY.

Fulfillment Service Company

Best West Direct

23335 N 18th Drive Suite 120

Phoenix AZ 85027

623-580-0611

What if I Need Cold Storage for my Fulfillment Inventory?

Best West Direct knows that some of our client’s products may need refrigeration and to be kept at a proper temperature. That’s not a problem.

When certain client products require specialized cold storage, Best West Direct provides refrigerated and frozen storage space for those products that require cold storage space. Clients with any perishable products can trust the Phoenix fulfillment center with their inventory of products that require special care- refrigeration or otherwise.

Here’s how we ensure it’s quality:

• Prioritized receiving – Best West Direct Fulfillment Center makes sure that all cold storage items are removed from delivery trucks promptly and taken directly to the cool storage space. Clients can rest assured that the extreme heat outside the Arizona fulfillment center will not impact their products during receiving procedures at all.

• Frequent monitoring – Our fulfillment center employees make multiple routine checks throughout the day where they check on the actual temperature in the cold storage areas to ensure quality control. While alarms are present to alert personnel to equipment failure, the temperature range is monitored to optimize shelf life.

• Prompt packing – All preparations are made for packing the items to be shipped prior to removing products from the cold storage so there is never much time between freezer to cold package. Items are not allowed to be set outside the coolers and freezers.

• Backup power sources – What happens if the power fails at the fulfillment center? Don’t fear; coolers and freezers are connected to backup generators that will automatically turn on and keep your products cool if failure of the main power source is experienced. This important backup system assures every client that their large-scale product loss will not occur while their products are in the possession of Best West Direct Fulfillment Corporation.

Cold storage items are handled with additional care, and shipper agreements transfer that responsible to the transport partner when the items leave the warehouse. Best West Direct Fulfillment Centers will always take the utmost care of your products.

complete fulfillment

Best West Direct

23335 N 18th Drive Suite 120

Phoenix AZ 85027

623-580-0

Warehouse Fulfillment for my Business

Not all businesses are created equal; some use a fulfillment service center to fulfill their orders!

fulfillment service

Best West Direct Fulfillment Service Centers has been around helping businesses fulfill their orders since 1985. 

At our Phoenix fulfillment service center, we have hundreds of clients and every one of them depend on Best West Direct to handle thousands of products to be shipped efficiently. We never let them down.

We provide general services to clients, but we also know that the client’s needs dictate just exactly what we should do for them. Additionally, the client’s business will grow, and as it does, we can reevaluate what is needed –or not needed- and adjust the services to ensure continued success for their company and the continued happiness of their clients.

At Best West Direct Fulfillment Services we will:

• Customized fulfillment quotes for any new customer

• Provide shipping integration with the client’s website shopping cart/basket

• Give round-the-clock access to the Best West Direct order fulfillment system to monitor client orders and inventory levels so you always know what’s going on with your business

• Provide discounts for inbound shipping through preferred carriers

• Provide inventory receipt and storage in the Phoenix fulfillment center to keep every product secure and cool, if need be

• SKU labeling for every product

We love quality control and that is the heart and soul of what we do at Best West Direct Fulfillment Service Center in Phoenix, Arizona. A centrally located service center that can deliver your products in a timely manner that will keep you and your clients happy- and that makes us happy!

We strive for accuracy so you never have to worry. The fulfillment process begins with picking and packing the order in the appropriate shipping container. All personnel also follow standard procedures to help prevent mistakes while carrying out the order fulfillment. If we make a mistake, we will make it up to not only you, but your client, too. So you never have to worry.

Here’s just an example of what we can do with you for your picking and packing services:

• Products are picked, packed and shipped within 24 hours of received order receipt (Yes! We are fast!)

• We have a vast selection of packing supplies to ensure that your order arrives the way it should to ensure quality control

• Order processing through manual order entry or the uploading of a CSV or XML file format, which is sent from the shopping cart or e-commerce application

• Customized packing lists for every individual order

• Email order confirmations for clients and/or customers

• Reports concerning inventory, orders and shipped items

fulfillment service

Best West Direct

23335 N 18th Drive Suite 120

Phoenix AZ 85027

623-580-0611

Pick and Pack Fulfillment and How It Can Change Your Business

As a business owner, you know how difficult it can be to find extra time to

even eat, much less figure out how to deal with packing and shipping to a zillion customers. That’s when Best West Direct comes in.

Located in Phoenix, Best West Direct Fulfillment Service Center has been in business ensuring quality control for customer products since 1985. No matter what your product is, we can ship it anywhere! We also know that things change. Don’t worry, you never need a long-term contract with us so you can stop using Best West Direct Fulfillment Service Center at any time.

fulfillment services

However, we know that as a company grows, the order volume will multiply and the Best West Direct staff can handle the demand and support the client’s growth no matter how big you get!

Know that when you use Best West Direct, you will receive the utmost support for your products and shipping needs with the following services:

Inventory Storage – Once the clients, manufacturers or, vendors ship client orders directly to the receiving division of the centrally located Phoenix fulfillment center, items will be put into the inventory that will be kept up to date online for clients before being placed in the appropriate bins for easy access when orders arrive

Inventory Cold Storage – Here at Best West Direct, we know that temperature plays an essential role in the shelf life of products that require refrigerator or freezer space, so they will be handled with care as Best West Direct follows a very strict and proven procedure for all cold items. Clients will not suffer loss of these products while they are in the possession of Best West Direct or the shippers.

Easy Ecommerce Fulfillment Connection – The client’s website is linked with the order fulfillment software at the Arizona distribution center. The Best West Direct logo will not be visible to customers, and all packing slips will carry the client’s contact information.

Inbound Phone Call Services –Best West Direct also offers a direct response service for customer calls. Customers will call the client’s toll-free number and reach the customer service representatives at the Arizona fulfillment center of Best West Direct. All calls are always answered using the appropriate client’s name. Never Best West Direct.

Your Satisfaction is 100% Guaranteed –Every customer order will be correctly filled, packed efficiently, and shipped within the given time frame. The prices quoted to the client for Best West Direct’s services will be the actual price that is charged. Best West Direct stands behind these commitments- and has for over twenty-five years. If anything goes awry, we will make it right for the client and for the end customer. We strive to keep you and your customers happy and to help your business grow when we become your fulfillment service center.

fulfillment service

Best West Direct

23335 N 18th Drive Suite 120

Phoenix AZ 85027

623-580-0611

How to Choose a Fulfillment Service Center

You might want to know what exactly a fulfillment service is and why your business might need one.

Let us tell you!

Best West Direct is a fulfillment service center that offers to do all the picking, packing, and shipping of your product to ensure not only quality control, but the efficient delivery of your product. Sounds great, right? It is.

Best West Direct fulfillment centers can shorten the delivery time of your product meaning that you will have much happier customers as you exceed their expectations. Best West Direct offers a combination of fulfillment services that can be part of a package offered to businesses in order to fulfill a customer’s shipping orders such as:

• Up-to-the-minute inventory updates so you always know what’s available
• Customized packing lists for every individual order
• Email order confirmations for clients and/or customers
• Reports concerning inventory, orders and shipped items
• No order volume minimums
• No hidden fees
• No long-term contract (Really!  You can cancel at any time for any reason.)

Best West Direct’s Phoenix fulfillment center is also a secure place with ample shelf space in a temperature-controlled centrally located Arizona warehouse fulfillment center. Having inventory-control ensures that every product is of the utmost quality and accounted for from the time it arrives at our facility until it arrives to the customer who bought it. Warehouse personnel are trained to handle every product with appropriate care.

We also know that the client’s needs dictate what we should offer them. As the client’s business grows, we can reevaluate what is needed –or not needed- and adjust the services to ensure continued success.

At Best West Direct Fulfillment Service Centers we can offer you services outside of picking, packing, and shipping as well. Because everybody likes getting a little extra and at Best West Direct, we cover you for every aspect. For example, we have quality procedures, but also a procedure for returning products from customers who want to return unwanted or damaged products. We then ensure that the client’s account is credited. Clients may also be interested in specialty services such as:

• Return processing, which includes inventory management

• Kitting and assembly

• Digital product photography

• Mail services

• Custom I.T. projects

• Professional photographs for products

Best West Direct

23335 N 18th Drive Suite 120

Phoenix AZ 85027

How is a Fulfillment Service Center like a company partner?

Above all, Best West Direct Fulfillment Service Centers want to ensure that you that quality on every level is the main heart of our business- so when you partner with us, we apply that to your business as well. We pride ourselves on staying ahead of the game, anticipating what our clients need and picking, packing, and shipping in a timely and efficient manner.

Best West Direct’s Phoenix fulfillment has a large amount of shelf space in a temperature-controlled centrally located Arizona warehouse fulfillment center, so you never have to worry that your product isn't in the utmost care. Our inventory-control also ensures that every product is accounted for from the time it arrives at our Phoenix facility until it arrives to the customer who bought it, wherever they happen to be. Warehouse personnel are trained to handle every product with appropriate care. We guarantee you and your customer’s satisfaction.

While we do offer a variety of amenities for clients, such as up-to-date Inventory and order status and experienced teams to expedite orders or even help with inbound shipping deals, smart packaging, and smart shipping, we also know that the client’s needs dictate what we should offer them. As the client’s business grows, we can reevaluate what is needed –or not needed- and adjust the services to ensure continued success.

Our superior fulfillment service center’s care and dedication to your business is what distinguishes us from the other fulfillment service centers. We can even offer you services outside of picking, packing, and shipping as well because we think the client comes first, and we think about you on every aspect. Clients may also be interested in specialty services such as:

• Return processing, which includes inventory management

• Kitting and assembly

• Digital product photography

• Mail services

• Custom I.T. projects

• Professional photographs for products

Whatever it is, Best West Direct’s Phoenix Fulfillment Service Center wants to make sure you succeed. Let us join you on the journey you take to grow your business.

fulfillment services

Best West Direct

23335 N 18th Drive Suite 120

Phoenix AZ 85027

623-580-061

Why is a Fulfillment Service Center Important to My Business?

Many new businesses fail to realize just how important it is to use a fulfillment center to take care of their orders. The need for a fulfillment center is something that usually comes up last minute after an entrepreneur has tirelessly tried to pack and ship themselves, and usually after a major uh-oh where something goes wrong and you end up with an unhappy customer That’s where Best West Direct comes in.

1. A fulfillment center is important so that new companies and established companies can get their goods out in a timely fashion without any stress. At Best West Direct, we do all the hard work for you by picking, packing, and shipping to anywhere your package needs to go.

2. We will store your items once you ship them to us to ensure that they are always available. We will also have up the minute inventory updates online for you so that you know when we need more products for your clients. Do your items need refrigeration? No problem. Our Phoenix fulfillment center has the equipment to ensure that your cold items stay cold from picking to packing and until it reaches its final destination.

3. We ensure satisfaction guaranteed as our job is to get your orders filled correctly, packed well, and shipped within the promised time frame–for the price that was agreed upon. We won’t fail to deliver on this promise, but if something goes awry, as sometimes things are wont to do, we will make it up to you and your customer. That’s our service promise to you.

4. We have a centrally located storage facility that ensures we are close to the major sectors that makes packing and shipping a little simpler. Because why make things more complicated than they need to be? Our Phoenix location is as advantage for our customers and makes for an ideal direct fulfillment center.

5. We will beat anyone’s cost. It shouldn't be a fortune to run a good business. At Best West Direct, we take the risk out of using a fulfillment service by allowing you to take us for a spin before we officially start. We provide integration between your shopping cart for free before you enter a 30-day test period. All you have to do is send us some products, see how receiving works, submit orders, track packages, interact with our friendly team, and use our fulfillment control system as you would if we did business together totally free for 30 days. You’ll be happy. We guarantee it. But, if you’re not, at the end of your 30 day trial we will refund all costs/fees you’ve incurred up to $250–even shipping costs if you aren’t completely satisfied.  We have offered this trial for years –since 1985- and we have never lost a customer. We really don’t expect to either.

At Best West Direct we work with hundreds of ecommerce fulfillment clients representing thousands of orders per week. Products may differ, but their needs are the same: Seamless integration. Join other companies who rely on our ecommerce expertise for:

            • Up-to-date Inventory and order status

            • Experienced teams to expedite orders

            • Help with inbound shipping deals, smart packaging, smart shipping, and more

            • Upfront and reasonable pricing so profit margins aren't devoured

            • Responsive service

            • Ongoing innovation to meet new eCommerce merchants’ needs

What Should a Good Fulfillment Center Do For My Business?

Fulfillment centers should integrate with a business to ensure that they work together as one. That’s why at Best West Direct in Phoenix, our fulfillment center has a database that integrates with the clients to ensure that they have up-to-the-minute information on their inventory, and it’s all available online. This means that when a client orders a product because the website says it’s in stock, they will get it- and get it in a timely manner.

Additionally, Best West Direct fulfillment service center offers unique packaging options that will fit best with your growing company. No matter what size the order, we have the packaging available so that it can be shipped anywhere you need it to go and it will arrive looking exactly like it looked in the descriptions. Picking and packing for quality means that your customer is happy and you are happy. This means that we are not just a fulfillment service in Phoenix at Best West Direct; we are also your partner; helping you keep your customers happy as your grow into a fine company.

At Best West Direct, we are a full service fulfillment service center that handles distribution so that you don’t have to. Distribution for a growing company can be daunting and time consuming. But it doesn’t have to be. Our fulfillment centers take the guess-work out of packing and shipping and free up your time so as an entrepreneur you have more time to do what’s important to you and what you need to do to keep your business afloat.

We offer:

• Domestic shipping through preferred carriers, including: FedEx, UPS and USPS

• International shipping and fulfillment

• C.O.D. shipping options

• Shipment tracking for customers so they always know where their package i 

However, we know that simply shipping a package isn't how you make repeat customers. You have to have customer service as well. We can do that. At Best West Direct, we provide an experienced team of customer support personnel that is available for any questions a client might have from product to shipping to website, we can help over the phone or via email. Questions are always answered in your name and all issues are tracked with a ticket system to ensure details are addressed.

We also provide a little extra not everybody might give at Best West Direct, like procedures for returning products from the customers who want to return unwanted or damaged products and reorder. Every product is then accounted for in the returns process to ensure that the client’s account is credited. These specialty fulfillment services are even available for clients with specialized products, such as ones that need refrigeration. Moreover, all of our clients can request that products they send us are professionally photographed for display on the website.

What is a Pick and Pack Service?

Pick and Pack Services

Accuracy is our middle name. We strive for perfection and in order to get every dot over the ‘i’ and ever ‘t’ crossed, it starts with accurate ordering. The fulfillment process begins with taking the ordered products from the shelf and assembling the order in an appropriate shipping container. All personnel follow standard procedures to prevent mistakes in order fulfillment. If we make a mistake, we will make it up to not only you, but your client, too.

Here’s what we can do with you for your picking and packing services:

• All ordered products are picked, packed and shipped within 24 hours of received order receipt

• Vast selection of packing supplies to ensure that your order arrives the way it should

• Order processing through manual order entry or the uploading of a CSV or XML file format, which is sent from the shopping cart or e-commerce application

• Customized packing lists for every individual order

• Email order confirmations for clients and/or customers

• Reports concerning inventory, orders and shipped items

Fulfillment Order Shipping

We make sure that all packages that have been assembled during the workday will leave the warehouse in a timely fashion and get delivered within the allotted time frame. Shipper schedules are also monitored to optimize the trips to the shipping hubs. The optimal location of the Phoenix fulfillment facility ensures that more packages will leave Arizona each day.

Here’s what you need to know about our shipping process:

• Domestic shipping through preferred carriers, including: FedEx, UPS and USPS

• We offer international shipping and fulfillment

• We offer C.O.D. shipping options

• We offer shipment tracking for customers so they always know where their package is 

Support

Best West Direct provides an experienced team of customer support personnel that is available for any questions a client might have about anything from the website interface to their ecommerce shopping cart. Questions are always answered in your name and all issues are tracked with a ticket system to ensure details are addressed.

Here’s what you can expect from our support system:

• Round-the-clock ticket system for any issue that must be reported to the fulfillment center

• A very experienced and helpful customer service team

• All services are backed by the Best West Direct 100% Satisfaction Guarantee

ADDITIONAL FULFILLMENT SERVICES

Everybody likes getting a little extra. At Best West Direct, we have procedures for returning products from customers who want to return unwanted or damaged products. Every product is accounted for in the returns process to ensure that the client’s account is credited. Specialty services are even available for clients with specialized products. Moreover, all clients can request that products are professionally photographed for display on the websites.

Our additional services include:

• Return processing, which includes inventory management

• Kitting and assembly

• Digital product photography

• Mail services

• Custom I.T. projects

The Best Fulfillment Services Operations for your Company

Since 1985, Best West Direct Fulfillment Corporation has been working with companies of all types to fulfill customer orders.

We have hundreds of clients and every day they depend on Best West Direct to handle thousands of products accurately and dependably so they can be shipped efficiently. At Best West Direct, we provide a wide variety of fulfillment services.

Here are a few so you can see what we can do for you and your growing business!

General Fulfillment Services

The client’s needs dictate which of these services is included in the contract at the Arizona fulfillment center. Additionally, as the client’s business grows, we can reevaluate what is needed –or not needed- and adjust the services to ensure continued success. Just remember that additional services can be included to support growth and new product lines.

At Best West Direct Fulfillment Services we will:

• Customized fulfillment quotes for any new customer

• Provide shipping integration with the client’s website shopping cart/basket

• Give round-the-clock access to the Best West Direct order fulfillment system to monitor client orders and inventory levels so you always know what’s going on with your business

• Provide discounts for inbound shipping through preferred carriers

• Provide inventory receipt and storage in the Phoenix fulfillment center to keep every product secure and cool, if need be

• SKU labeling for every product.

We want our client to know that we can give them everything they need to grow a successful business when they use us as their fulfillment center. From customer services to packing and shipping absolutely anything the client needs, we are right with them every step of the way without any long-term contract so they can cancel any time

We ensure that every package arrives exactly within the time frame given and exactly the way it appears in the description. If a client is ever not satisfied, be it our client or the end client, we will not only make it up to you, but also to your client. However, we have been in business since 1985 for a reason; we love our customers and we love seeing your business grow, so we will try our very best to help you expand and mature.

At Best West Direct, we welcome ecommerce businesses of absolutely any size at any point in your business journey. There is also no minimum order volume each month because we want to give you the flexibility you need to grow, build your reputation, and gain a piece of the business market. We want to see you succeed so we say no order volume minimums, no hidden fees, and no long-term contract for our Arizona fulfillment center.

The friendly Best West Direct team is always ready to help you and your business!

Is Best West Direct Fulfillment House Services What My Business Needs?

A fulfillment service provides ecommerce businesses with inventory storage, order processing, fulfillment services, and returns service that otherwise may take up not only a lot of time, but a lot of money for a brand new business or start-up.

It is important to explore all sorts of options, including the idea of outsourced fulfillment for the first time. Don’t be scared just because your current company that isn't getting the job done. Our fulfillment service center can do it better. Here’s why you should choose Best West Direct Fulfillment Service:

1. 1.    Take Best West Direct for a Test Drive!

Take the risk out of trying a fulfillment service by taking us for a preliminary spin before we start. We will provide integration between your shopping cart or system for free before you enter a 30-day test period. Just send us some products, see how receiving works, submit orders, track packages, interact with our friendly team, and use our fulfillment control system as you would if we did business together totally free for 30 days. We are so sure that you’ll be completely satisfied that, if not, at the end of your 30 day trial we will refund all costs/fees you've incurred up to $250–even shipping costs if you aren't completely satisfied.  We have offered this trial for years –since 1985- and we have never lost a customer. Best West Direct believes that once you experience our quality, dedicated services, you will never want to use anyone else.

2. Ecommerce fulfillment expertise

We know what we are doing. Best West Direct works with hundreds of ecommerce fulfillment clients representing thousands of orders per week. While the products may differ, their needs are the same: Seamless integration.  Join other companies who rely on our ecommerce expertise for:

• Up-to-date Inventory and order status

• Experienced teams to expedite orders

• Help with inbound shipping deals, smart packaging, smart shipping, and more

• Upfront and reasonable pricing so profit margins aren’t devoured

• Responsive service

• Ongoing innovation to meet new ecommerce merchants’ needs

3. Best West Direct has the best prices:

We will match or beat our competition without even trying.

We’re confident in the value we offer to small-to-medium ecommerce businesses.

You can request a pricing proposal for your company by simply contacting us. We think you’ll find that our prices are the best, but don’t take our word for it: Compare us to the competition. Really dig into the numbers and do your research. Read the fine print on minimums, customer service fees, and surcharges. You might be surprised when you compare the total storage, fulfillment, and shipping costs you’ll incur. We don’t think you will find a better fulfillment center offer for your total service package, but if you do and get it in writing, we will match it or beat it if you let us know.

4. Your 100% Satisfaction is Guarantee by Best West Direct

All of our clients receive a 100% Satisfaction Guarantee. Our job is to get your orders filled correctly, packed well, and shipped within the promised time frame–for the price you agreed to pay. If we fail to deliver on any one of these, we’ll make it right–not only for you, but for your customer. That’s our service promise to you.

5. Friendly terms & friendly people

At Best West Direct, we welcome ecommerce businesses of absolutely any size. There is no minimum order volume each month because we give you the flexibility you need to grow, build your reputation, and gain market share with your business. We want to see you succeed! Our easy terms include:

• No order volume minimums

• No hidden fees

• No long-term contract (Really!  You can cancel at any time for any reason.)

The friendly Best West Direct team is always ready to help you and your business—whether it’s righting an order gone awry, re-tooling of your packaging, or running a custom report on your inventory.

Act now to get a quote and get started with America’s leading outsourced fulfillment company, eFulfillment Service .

Arizona's Largest FedEx Ship Center since 1991!