Pick and Pack Service and Why Your Business Needs It

fulfillment service

Pick and Pack Services

To put it frank, here at Best West Direct Fulfillment Service, we are on top of things. In fact, accuracy is a thing we really pride ourselves on. It’s something we want not just for us, but for our customers. And that accuracy starts with accurate shipping on our part. The fulfillment process begins with taking the ordered products from the shelf and assembling the order in an appropriate shipping container. All personnel follow standard procedures to prevent mistakes in order fulfillment. If we make a mistake, we will make it up to not only you, but your client, too. But believe us when we say we definitely don’t want any mistakes.

Here’s what we can do with you for your picking and packing services:

• All ordered products are picked, packed and shipped within 24 hours of received order receipt

• Vast selection of packing supplies to ensure that your order arrives the way it should

• Order processing through manual order entry or the uploading of a CSV or XML file format, which is sent from the shopping cart or e-commerce application

• Customized packing lists for every individual order

• Email order confirmations for clients and/or customers

• Reports concerning inventory, orders and shipped items

Order Shipping

When it comes to shipping, we like to make sure that all packages that were assembled during the workday leave the warehouse in a timely fashion and get delivered within the allotted timeframe that was promised. Shipper schedules are also monitored to optimize the trips to the shipping hubs. The optimal location of the Phoenix fulfillment facility ensures that more packages will leave Arizona each day, which is terrific news for you.

Here’s what you need to know about our shipping process:

• Domestic shipping through preferred carriers, including: FedEx, UPS and USPS

• We offer international shipping and fulfillment

• We offer C.O.D. shipping options

• We offer shipment tracking for customers so they always know where their package is

Support

In addition to accurate shipping, Best West Direct provides an experienced team of customer support personnel who are available whenever your client may have any questions about anything from the website interface to their ecommerce shopping cart. Questions are always answered in your company’s name, never ours, and all issues are tracked with a ticket system to ensure details are addressed.

Here’s what you can expect from our support system:

• Round-the-clock ticket system for any issue that must be reported to the fulfillment center

• A very experienced and helpful customer service team

• All services are backed by the Best West Direct 100% Satisfaction Guarantee

Additional Services

We like to provide a little extra for our customers. At Best West Direct fulfillment center, we have procedures for everything including returning products from customers who want to return unwanted or damaged products. No need to worry because every product is accounted for in the returns process to ensure that the client’s account is credited. Specialty services are even available for clients with specialized products. Moreover, all clients can request that products are professionally photographed for display on the websites.

Our additional services include:

• Return processing, which includes inventory management

• Kitting and assembly

• Digital product photography

• Mail services

• Custom I.T. projects

Best West Direct
Fulfillment Center
23335 n 18th Drive Suite 120
Phoenix AZ 85027
623-580-0611
www.BestWestDirect.com