Why Use a Fulfillment Service Center?

Arizona Fulfillment Service Center - Including Inventory Storage, Cold Storage, Custom Shipments, Custom Foam Packaging

Best West Direct Fulfillment Service was founded in 1985 and since then, Best West Direct has been supporting the order fulfillment service needs of businesses of any and all sizes.

What’s so fantastic about a Fulfillment Service? For your business, outsourcing inventory management, packing and shipping processes is an extremely cost-effective way to support a growing company. Your end customers are completely unaware that their order has been forwarded from the client’s website where they ordered to the Phoenix fulfillment center for processing and shipping. You will find that as your company grows, your order volumes are going to begin to increase. The fantastic staff at Best West Direct has been handling this operation for over twenty years, so they will be able to fully support the demand and support needed as your business grows. Best West Direct even offers additional services for our clients with changing needs- say, if your business gets bigger.

Best West Direct ensures that every client we have will receive only the best support for their products through the following Best West Direct services.

Here’s a little bit of what we have to offer about fulfillment service:

Inventory Storage: Our vendors and manufacturers ship client product orders directly to the receiving division of the Phoenix fulfillment center. These items will be counted and placed in the appropriate bins for easy access when orders arrive. We also make sure to file online reports in order to provide up-to-date information concerning the quantity of each item in the inventory.

Inventory Cold Storage: Some products may require refrigeration or freezer space and that’s okay! Products that do require refrigerator or freezer space will be handled with the utmost care- we make sure of it.  We also know that temperature plays an essential role in the shelf life of products, and Best West Direct follows proven procedures for all cold items. Clients will not suffer loss of these products while they are in the possession of Best West Direct or the shippers.

Easy eCommerce Connection: – The client’s website basket is linked with the order fulfillment software at the Arizona distribution center. This connection is provided as part of the contract. However, please note that your customers will not see the Best West Direct logo at all. Additionally, all packages and packing slips will carry the client’s contact information.

Inbound Phone Call Services – Clients who have questions always talk to the direct response services offered by Best West Direct for their call handling needs. Customers will call the client’s toll-free number and reach the customer service representatives at the Best West Direct Arizona fulfillment center. All calls are answered using the appropriate client’s name. They will never know it’s us.

100% Satisfaction Guarantee – Every customer order will be filled correctly, packed well and shipped within the promised time frame. The prices quoted to the client for Best West Direct’s services will be the actual price that is charged. Best West Direct stands behind these commitments. If anything goes awry, we will make it right for the client and for the end customer.