Why You Need Ecommerce for Your Business

fulfillment service

What should you know about Ecommerce?

It all starts with the API, or Application Program Interface, an exclusive private computer program that was developed by Best West Direct to handle the ecommerce fulfillment of customer orders and requests. This API was actually developed exclusively for Best West Direct to quickly and efficiently process the ecommerce orders and crunch all those numbers and emails. In other words, it is a huge time-saver for you. (AKA, something you desperately need.)

But What Does This API Do? 

In short, the API makes running your business’s fulfillment a whole lot easier. Did we mention you save time? First, the API syncs with your shopping cart on your website to process your customers’ orders. Once that’s done, completed sales or orders on your site are picked up by the API where a packaging slip, shipping label, and pack and pick instructions are generated. Best West Direct then gathers your products and ships your order. It’s that easy. Once completed, the customer is sent an email that the items have shipped along with a tracking number so that they can follow the package as it makes its way to a happy customer. We then also take great care to ensure that the inventory is kept updated in order to manage your products and upload the tracking information to your website. The API also allows Best West Direct to speak to your customer, either by phone, email or fax if needed, and manually input the orders into the system. How simple is that?

We know what we’re doing. We’ve been around since 1985. Best West Direct has a great history of supporting the order fulfillment service needs of businesses of all sizes. We are positive that outsourcing inventory management and packing and shipping processes can help save a lot of money as you try to support your growing company. Additionally, your customers will remain unaware that their order has been forwarded from the client’s website to the Phoenix fulfillment center for processing because the system is so incredibly seamless. As a company grows, we know your order volume will increase and the Best West Direct staff can handle the demand and support the client’s growth. Additional services are even available for clients with changing needs so you always have a helping hand if you need it.

When using Best West Direct, clients will receive the utmost support for their products and shipping needs with the following services:

Inventory Storage: Our vendors and manufacturers ship client product orders directly to the receiving division of the Phoenix fulfillment center. These items will be counted and placed in the appropriate bins for easy access when orders arrive. We also make sure to file online reports in order to provide up-to-date information concerning the quantity of each item in the inventory.

Inventory Cold Storage: Some products may require refrigeration or freezer space and that’s okay! Products that do require refrigerator or freezer space will be handled with the utmost care- we make sure of it.  We also know that temperature plays an essential role in the shelf life of products, and Best West Direct follows proven procedures for all cold items. Clients will not suffer loss of these products while they are in the possession of Best West Direct or the shippers.

Easy eCommerce Connection: – The client’s website basket is linked with the order fulfillment software at the Arizona distribution center. This connection is provided as part of the contract. However, please note that your customers will not see the Best West Direct logo at all. Additionally, all packages and packing slips will carry the client’s contact information.

Inbound Phone Call Services – Clients who have questions always talk to the direct response services offered by Best West Direct for their call handling needs. Customers will call the client’s toll-free number and reach the customer service representatives at the Best West Direct Arizona fulfillment center. All calls are answered using the appropriate client’s name. They will never know it’s us.

100% Satisfaction Guarantee – Every customer order will be filled correctly, packed well and shipped within the promised timeframe. The prices quoted to the client for Best West Direct’s services will be the actual price that is charged. Best West Direct stands behind these commitments. If anything goes awry, we will make it right for the client and for the end customer.

Best West Direct
Fulfillment Center
23335 n 18th Drive Suite 120
Phoenix AZ 85027
623-580-0611
www.BestWestDirect.com