Complicated Fulfillment Service

 Fulfillment Service- It's Difficult, Part 2

 In an RF (radio frequency) environment, picking accuracy is increased to 99%.  The system works by telling the picker where to go to select the item(s). When the picker arrives, they scan the location bar code and the system tells them if they are in the right spot. If they are, they are allowed to pick the item and it is scanned for verification.

Printing a Custom Packing List are then printed. To help clients, packing lists include our clients name, company information and logo. Each packing list details the actual order information for the product being shipped by the fulfillment service.

Proper Packing Materials are then used to protect the items. After the order is complete, packing paper is added to protect the product.

Next, many clients rely on the fulfillment service house to select the carrier. Remember, there are other factors that enter the equation besides cost. Each carrier has strengths and weaknesses, and there’s always a trade-off between service and cost. A good fulfillment service house knows which carrier services each destination with the least amount of damage and quickest transit time. Each destination has its own unique set of carrier requirements and the carrier selected must meet those requirements or face charge backs. When price is the determining factor, you must know which carrier rates are the lowest between UPS, FedEx, USPS, Media Mail, Mail Innovations, or Smart Post. The correct answer depends upon the weight, size and destination of the order. International shipments are another matter entirely. 

PRINTING SHIPPING LABELS IS ANOTHER STEP IN FULFILLMENT SERVICE. EACH CARRIER HAS STRICT PRINTING REQUIREMENTS AND ANY MINOR MISTAKE CAN RESULT IN THE PACKAGE NOT ARRIVING TO THE CUSTOMER OR A LOST OR RETURNED SHIPMENT. ALSO, PACKAGES SENT BY COURIER WITHOUT “PERFECT ADDRESSES” WILL INCUR HEFTY CHARGE BACKS FROM THE CARRIER AT THE TIME OF DELIVERY.

Lastly, the fulfillment service must insure all Courier/Freight Cutoff Times are Met. This is necessary so the shipment is fulfilled on time. When dealing with several thousand orders, it requires a concentrated effort to ensure all orders for each service are ready by the specific cut off time.

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