How Can You Know Which Fulfillment Company is Right for You?

Fulfillment Company: Which one is Right for You?

Ecommerce businesses are breaking new ground and treading on unfamiliar territory. If you’re new to the business, you must know how to evaluate fulfillment companies before making a commitment. Don’t let this process become a daunting task—it can actually be very educational!

First, realize that the moment you enter into a relationship with a fulfillment company, you have placed a significant amount of trust in that company. You have allowed them to take part in the customer’s online shopping experience. Thus, this relationship could literally make or break your business. The success of your company will be determined by customer satisfaction, so you must ensure that your customers are receiving the best service possible.

Consider the reputation you are trying to build for yourself. If your customers perceive that the service you are providing is not quick or efficient enough, they will choose not to order from your company again. Therefore, the “lifetime value” of your customer will vanish before your eyes. The selection of your fulfillment company should be a strategic one, and the decision should not be taken lightly.

What to expect from a Fulfillment Company

Other than reasonable prices, what should you expect from your fulfillment company? Other critical factors should be taken into account before you make this decision. A few important points to bring up when interviewing different fulfillment services would be: their accuracy rates for correctly fulfilling order, commitment to shipping as quickly as possible, and how flexible they are in changes being made to the company. The fulfillment company should also provide estimates costs for their services and references and clients for the prospective clients to speak to.

It would only make sense that the attitude a fulfillment company employee would have with you, their client, will carry over into their performance. Be wary of companies that seem short or impatient—their services will likely be the same way.

TREAT THE PROCESS OF SELECTING A FULFILLMENT COMPANY MUCH LIKE A JOB INTERVIEW. GO ON YOUR INSTINCTS AND KNOW WHAT YOUR CUSTOMERS NEED BEFORE MAKING YOUR DECISION.

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