Helpful Hints for Switching Order Fulfillment Services

Changing Order Fulfillment Companies

If you and your order fulfillment company have been together for too long, maybe it’s time to take a break. Sure, it can be a tough decision to make…these guys already know the ins and outs of your business, the bulk of your products, your customers, etc. But, if you aren’t seeing the results you had initially desired, you are throwing your money away. Here a few tips to keep in mind when considering a change in order fulfillment services.

Helpful Hints for Switching Order Fulfillment Services

 

1. Have a plan in mind. You need to have another order fulfillment company ready and waiting before you give your current fulfillment company the news. Make sure the new company is equipped to handle your business, customers, and products. Also, keep in mind that location is key—you need a fulfillment warehouse that is close to the bulk of your customers.

2. During the transition, be prepare to supply data. The transition from one fulfillment company to another likely will be a bit of a hassle, so you need to be prepared to share as much data as possible. Your new fulfillment company will want information such as: demand history and saels forecast, customer locations, sales information (how many items are sold on average per order?), and information about your inventory. Hang on to your data with your current order fulfillment company…it may come in handy.

3. Find ways the new fulfillment company will save you money. Unless the current company you are with is a total train wreck, the entire reason for switching is so that you can save money. It simply isn’t worth the hassle if you aren’t going to see better results. Ask the new order fulfillment company how they plan to save you money, especially based on the numbers you give them of your current outsourcing. They may even split the expense of the transfer with you.

4. Make the transition as smooth as possible. Don’t end on bad terms with your current company, but make the transition quickly. Fulfill your contract, inform the manager of your decision to switch, and get started with your new company as soon as possible. Make sure your customer service does not suffer during this process.