What You Need to Know About Our Arizona Fulfillment Service Center and How it Works

fulfillment service

Let us tell you about our Arizona Fulfillment Service Center - Including Inventory Storage, Cold Storage, Custom Shipments, Custom Foam Packaging

Best West Direct Fulfillment Service began helping customers excel since 1985 and we haven’t stopped yet.

You know if you’re running a company that to support and work at managing a successful, but still growing, company can be absolutely exhausting, difficult, and above all, time consuming. That’s where Best West Direct Fulfillment Services starts to shine. By outsourcing inventory management, packing and shipping processes, you can save money, ensure quality, and support your company as it becomes a bigger business.

Best West Direct Fulfillment Service takes great care to make sure that your end customers always remain unaware that their orders have been forwarded from the client’s website to our Phoenix fulfillment center for processing. However, please know that we always we take care to ensure customer service, both their satisfaction, and yours! We know that as a company grows, their order volume will increase. That’s a great thing! However, when that happens, it can feel a little overwhelming to these already stressed out entrepreneurs, and that’s where Best West Direct Fulfillment Service comes in. You never have to worry because our staff at the Phoenix fulfillment center is able to handle the demand for your products as well as support the client’s growth. Additional services are available for clients with changing needs because we want to see you succeed and we want your clients to be happy.

Clients will receive the best support for their products through the following Best West Direct services.

When using Best West Direct, clients will receive the utmost support for their products and shipping needs with the following services:

Inventory Storage: Our vendors and manufacturers ship client product orders directly to the receiving division of the Phoenix fulfillment center. These items will be counted and placed in the appropriate bins for easy access when orders arrive. We also make sure to file online reports in order to provide up-to-date information concerning the quantity of each item in the inventory.

Inventory Cold Storage: Some products may require refrigeration or freezer space and that’s okay! Products that do require refrigerator or freezer space will be handled with the utmost care- we make sure of it.  We also know that temperature plays an essential role in the shelf life of products, and Best West Direct follows proven procedures for all cold items. Clients will not suffer loss of these products while they are in the possession of Best West Direct or the shippers.

Easy eCommerce Connection: – The client’s website basket is linked with the order fulfillment software at the Arizona distribution center. This connection is provided as part of the contract. However, please note that your customers will not see the Best West Direct logo at all. Additionally, all packages and packing slips will carry the client’s contact information.

Inbound Phone Call Services – Clients who have questions always talk to the direct response services offered by Best West Direct for their call handling needs. Customers will call the client’s toll-free number and reach the customer service representatives at the Best West Direct Arizona fulfillment center. All calls are answered using the appropriate client’s name. They will never know it’s us.

100% Satisfaction Guarantee – Every customer order will be filled correctly, packed well and shipped within the promised timeframe. The prices quoted to the client for Best West Direct’s services will be the actual price that is charged. Best West Direct stands behind these commitments. If anything goes awry, we will make it right for the client and for the end customer.

Best West Direct
Fulfillment Center
23335 n 18th Drive Suite 120
Phoenix AZ 85027
623-580-0611
www.BestWestDirect.com