Common complaints about fulfillment services and how to avoid them

Common complaints about fulfillment services and how to avoid them

Here is an actual customer testimonial about fulfillment services: “We paid for one hour delivery and the package didn’t arrive on time. Five hours after the scheduled delivery time they still didn’t have updated information and couldn’t track our package. We were told that we wouldn’t be billed for this delivery but our next invoice still had a delivery charge for this item. I called their billing department and they didn’t answer. I left a message and they never returned my call.”

ALL OF THESE WERE REALLY BAD MOVES BY THE COMPANY – EVEN AMENDING IT DIDN’T SEEM TO HELP ANYTHING, BUT MADE THE PROBLEM WORSE. IT’S IMPORTANT TO CHOOSE A COMPANY THAT HAS A GOOD REPUTATION AND CARES ABOUT ALL CUSTOMERS, BIG AND SMALL. IN PHOENIX, ONE OF THE LARGEST AREAS IN THE COUNTRY FOR FULFILLMENT SERVICES, MOST COMPANIES ANSWER THEIR PHONE POLITELY AFTER THE FIRST OR SECOND RING. WHEN THEY MAKE A PROMISE, THEY FOLLOW THROUGH ON IT – THAT’S THE ARIZONA WAY.

Imagine that this customer complaint wasn’t just from a small fry guy who needed one package delivered, but a gigantic medical conglomerate that needed medicine for sick children in Budapest. If the Arizona distribution center failed in their duties to ship on time, many people could have remained sick and possibly worse things would happen. Remember, it’s not just business – sometimes it’s people’s livelihoods on the line. Don’t just pack and ship, be smart and proactive when choosing a fulfillment service.

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