Communication with your chosen fulfillment service

communication with your chosen fulfillment service

It’s the 21^st century, if you forgot, and human beings are literally oversaturated with information, bombarded with it from every street corner to every commercial break. You can’t even use the bathroom without getting a text message anymore. Therefore, it’s very important to keep in contact with your customers, suppliers and your Arizona distribution centers. There’s literally no excuse for not doing so.

More pro-active communication with customers will most often lead to less time and money spent answering customer questions. You can build automated customer communication and even order tracking services into your process to keep customers informed. Some Phoenix fulfillment services offer these services free of charge.

You may also want to talk to each company’s references to test the quality of their work. How often are they on time? How many complaints do they receive each month? How painless are they to talk with? Set standards to measure their performance and hold them to those standards.

YOUR CUSTOMERS ALMOST EXPECT THIS OF YOU. EVEN IF A PRODUCT’S DELIVERY IS BEHIND, YOU CAN AT LEAST SAY “I KNOW WHERE IT IS AND WHY IT IS LATE AND HERE IS A SOLUTION.” NOT KNOWING OR REMAINING UNINFORMED WILL MAKE YOU LOOK ASININE AND LOSE CUSTOMERS. THEY’LL GO WITH THE FULFILLMENT SERVICE THAT KEEP ON TOP OF THEIR GAME AND THEIR PRODUCTS.

Better yet, if you do this, your customers will thank you, remain understanding of a few faults and stick around. Thorough communication is what puts human beings above animals in most cases, so always give direct answers and knowledgeable insight into what you are doing.

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