How do you choose the right fulfillment service partner? Guess!
NO, NOT REALLY. DON’T GUESS WHEN CHOOSING THE BEST FULFILLMENT SERVICE.
The selection process is critical. Be sure to qualify the fulfillment companies. Hey, you could even make them all take tests. Are they responsive to your questions? If you are willing, provide them with a file of recent shipping activity. They should be able to provide you with detail of what they would’ve charged you to ship those same packages. How up front are they about their pricing? You want to know what you will pay today, but there’s that doubt. What happens when your volume increases? What happens if your volume should drop out the bottom like a cheap box? They should be able to give you this information. What product fulfillment service house options do you have? Some fulfillment providers will limit you to only one carrier.
Be sure to ask for a few references, if not a hundred. How knowledgeable are the staff? How much do they know about what happens during package processing? Ask them some hardball questions. Ask the sales staff about the order fulfillment / management system, billing, etc. Are there packaging fees? Are there receiving fees? Are storage fees reasonable? What happens when a fulfillment company incorrectly ships one of your orders? Do you need returns processing? How user friendly is the order management software? The big question, is how much money can a fulfillment house save you? Allfulfillment service providers will warehouse your inventory, and ship your goods. And now you should be good to go on these details. Good luck friend!
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