Fulfillment Service and Third-Party Logistics

Fulfillment Service that allows your customers to contact you and the resources you need to support them!

Customers need to know that there is a professional organization behind your product ready to serve them.  At Best West Direct fulfillment service, our Customer Service agents are only a toll free call away. Armed with instant access to customer and order data, these dedicated individuals will represent your organization transparently and professionally.  Every business has different fulfillment service needs. At Best West Direct, we offer customer service plans tailored to each of our Clients. Let Best West Direct be your Solution!

Customer Fulfillment Service Offerings-

At our offices, Customers can speak with a knowledgeable and friendly service representative who will answer questions, take orders, up sell, communicate with your vendors and process returns, all while providing order status updates.  In addition, our email support to automated order status and shipment notifications, allows our employees to promptly field and respond to emails from your customers. This service can include answering questions about your product, providing emailed literature and relaying order status.  With order recovery, Best West direct fulfillment service can offer a simple yet effective outbound program designed to recover orders lost due to rejected credit cards or program cancellations.  A dedicated representative will call your customer and attempt to acquire an alternate form of payment in a friendly, non-confrontational manner.  These programs not only increase your average sales, but demonstrate to consumers that your company cares about its customers.  We also use an Advanced fulfillment Service for situations that require a higher level of experience, industry knowledge and discretion.  Best West Direct fulfillment service has its Clients covered.

QUALITY CONTROLLED FULFILLMENT SERVICE

Before your orders start flowing in we need to ensure your product is ready to ship quickly and efficiently. Once your product arrives at our fulfillment service warehouse, we immediately assign bar-coded part numbers. This barcode is used to identify the storage location of each of your products in our warehouse facility. Through each step of the fulfillment process your products can easily be identified and located ensuring there will no errors, missing parts or “loose ends”of any kind.  The majority of shopping cart systems allow exporting of orders in digital format. Our e-commerce fulfillment service systems can receive these orders for processing. Your orders will come directly to our team for fulfillment service. The orders will be picked and packed for speedy order fulfillment. Your customers will receive their orders in perfect condition and on time Our e-commerce fulfillment service system utilizes our in-house locator system to track each item we have in our  facility. We know exactly where every item you have sent to our warehouse can be found at any time.  Items are tracked through each step of the fulfillment service process and for each part or finished product. The result? You can be sure there’ll be no errors, missing parts or “loose ends” of any kind.

A fulfillment Service that takes care of your Inventory

Inventory is money on the shelf. We have systems in place to move your inventory as quickly as possible. Our warehouse uses a sophisticated locator system to identify the exact location of each item.   We constantly monitor the quantity, location and status of your inventory. We are able to identify and locate every item that comes through our doors and to monitor stock through each step of the fulfillment service process.  We can provide your company with supply chain management support needed to ensure the efficient delivery to your customers. We provide support at all phases of supply chain management . Phases include the Source, where we work with you to develop pricing, delivery and payment processes with suppliers. Our reporting systems will help you monitor and improve each step of the supply chain. We also make sure your product is made and we arrange to ship it to our warehouse. Some products require minor assembly or packaging which we can provide at our warehouse site.  Delivery is another key phase.  We work with your e-commerce system to coordinate receiving orders. Your orders are matched to product and shipped to your customers in the most cost efficient way.  The last phase we deal with is returns.  Our e-commerce fulfillment service offers return handling. We can receive defective or excess products back from customers and support customers who have problems with delivered products.

What Fulfillment Service Means

Fulfillment Service As defined: A third-party logistics provider which is a firm that provides outsourced or “third party” logistics services to companies for part, or sometimes all of their supply chain management function. Third party logistics providers typically specialize in integrated warehousing and transportation services that can be scaled and customized to customer’s needs based on market conditions and the demands and delivery service requirements for their products and materials.  Best West Direct receives warehouses, manages and distributes product for its Clients in whatever units of measure they require. We process any returned merchandise according to our Clients specifications or instructions. We also provide labor for kitting projects, QA inspections, container stripping, etc.  Last year we sent many shipments directly to consumers and retailers throughout the country. We can save you money on posted freight rates through our national contracts with numerous transportation providers.  When considering true shipping costs, potential Clients should note that Best West Direct fulfillment service uses its overall volume and economies of scale to provide added value to all of our clients.

Preserve Your Capital

Fulfillment service needs vary in volume and duration. It takes a substantial capital investment to build the warehouse and distribution infrastructure required to meet the specific demands of any campaign. Best West Direct fulfillment service has invested in the bricks-and-mortar, the hardware, and the software required to fulfill your specific order volume. We can manage your distribution, customer database, and after sale support for as long as you need. By piggy-backing on our investment, and using our people and services only when you need them, you preserve precious capital for product innovation, marketing, and the long-term growth of your company.  By leveraging Our Technology, we have the technical capability to provide real-time inventory management, dynamic customer data collection, order and payment processing, call center support, and comprehensive reporting. At any given moment, we can tell you how much product you have on the shelf, how fast your orders are shipping out, and the status of your payments or refunds.

fulfillment service