Tips for Evaluating a Fulfillment Service Provider

Tips for Evaluating a Fulfillment Company Service Provider

For most people entering the Ecommerce business, ecommerce fulfillment is a new concept and one with which they may not have any experience.  Selecting a fulfillment company to support your business’ activities can be a daunting task.

Once you select and enter into a relationship with a fulfillment company, the service you receive will be critically important to the success of your company and to your customer’s perception of your business.  In fact, if your customers perceive that your service is not up to their standards, they will not think highly of your business and the “lifetime value” of your customer will diminish dramatically.

Short of price, what should you ask of the prospective company and how should you evaluate them on their performance?  Of course the cost of the service is always important, but there are a number of other critical factors, as well.  Here are some important questions to ask during the interview or visiting stage to fully evaluate their capabilities and performance.

What is your accuracy rate for correctly fulfilling orders with a fulfillment company?

What is your commitment to shipping my orders within a specified time frame?

If I decide to make changes in my business, what happens when I also decide to make changes in the services you provide?

What should I expect to pay for fulfillment services?

WHAT REFERENCES DO YOU HAVE ON YOUR FULFILLMENT COMPANY?

May I speak with some of your current fulfillment company clients?
Your fulfillment corporation should always be receptive to providing you with references.  For Best West Direct, you’ll find several client comments, but we will also gladly provide you with additional companies to speak with after our initial discussions.

fulfillment company