How Fulfillment Services Companies Process Orders

How Fulfillment Services Companies Process Orders

When your business receives an order from a customer, your company passes it on to the fulfillment center.

THIS IS USUALLY DONE THROUGH ONLINE-INVOICES THAT CAN BE EMAILED OR ORGANIZED INTO SPREADSHEETS, WHICH ARE AUTOMATICALLY SENT ON TO ORDER FULFILLMENT SERVICES.

There, the Product Fulfillment House will then select the item from your inventory and make sure it gets to the right address. Packing and shipping is automated at most of the larger fulfillment centers.  However, a fulfillment companies responsibilities are not just limited to packing and shipping.  Many companies handle returns and exchanges as well.  Fulfillment centers will take care of all your customers’ return and exchange requests for you according to your company’s policies. The fulfillment center staff will examine returned items to determine whether or not they can be resold.   Competition is fierce in today’s e-commerce market. Many companies use fulfillment as a way to stand out from their competitors, and a greater demand for specialty fulfillment services has led to a change in the fulfillment center industry. Today, many fulfillment houses are automated so efficiently to process orders that they can send out most orders the same day they are received. To diversify and stand out, some fulfillment centers have even started to take care of monogramming, gift-wrapping, and other personalization for the orders they receive.  Since fulfillment centers are responsible for delivering your product to them, your customers get their most personal interactions with your company through the fulfillment department. If the order is wrong or damaged, your customers will get the impression that your company doesn’t care about them. However, if the company gets the product out in time, personalized, or meets an important deadline such as a birthday or holiday, there’s a strong chance your customer will come back for more. Good fulfillment and order processing is a crucial part of any business.

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