Fulfillment Service – Including Inventory Storage, Cold Storage, Inbound Phone Call Service, & More

Fulfillment Service – Including Inventory Storage, Cold Storage, Inbound Phone Call Service, & More

Best West Direct Fulfillment Service

Founded in 1985, Best West Direct has been supporting the order fulfillment serviceneeds of businesses of all sizes. Outsourcing inventory management, packing andfulfillment service shipping processes is a cost-effective way to support a growing company. End customers are unaware that their order has been forwarded from the client’s website to the Phoenix fulfillment service center for processing. As a company grows, order volume will increase. The existing Best West Direct staff can handle the demand and support the client’s growth. Additional services are available for clients with changing needs.

CLIENTS WILL RECEIVE EXEMPLARY SUPPORT FOR THEIR PRODUCTS THROUGH THE FOLLOWING BEST WEST DIRECT FULFILLMENT SERVICE.

Inventory Storage – Vendors and manufacturers will ship client product orders directly to the receiving division of the Phoenix fulfillment service center. Items will be counted and placed in the appropriate bins for easy access when orders arrive. Online reports provide up-to-date information concerning the quantity of each item in the inventory.

Inventory Cold Storage – Products that require refrigerator or freezer space will be handled with the utmost care. Temperature plays an essential role in the shelf life of these products, and Best West Direct follows proven procedures for all cold items. Clients will not suffer loss of these products while they are in the possession of Best West Direct or the shippers.

Easy eCommerce Connection – The client’s website is linked with the order fulfillment software at the Arizona distribution center. This connection is provided as part of the contract. Customers will not see the Best West Direct logo, and all packages and packing slips will carry the client’s contact information.

Inbound Phone Call Services – Clients can engage the direct response services offered by Best West Direct for their call handling needs. Customers will call the client’s toll-free number and reach the customer service representatives at the Arizona fulfillment servicecenter. All calls are answered using the appropriate client’s name.

Best fulfillment service prices – We’re confident in the value we offer to small-to-medium ecommerce businesses. Request a pricing proposal for your company contact us. We think you’ll find that our prices are the best, but don’t take our word for it: Compare us to the competition. Dig into the numbers. Read the fine print on minimums, customer service fees, and surcharges. You might be surprised when you compare the total storage, fulfillment service and shipping costs you’ll incur. If you do find a better fulfillment service offer for your total service package out there and can get it writing, we invite you to call us back–because we’ll match it or beat it.

100% Fulfillment Service Satisfaction Guarantee – Every customer order will be filled correctly, packed well and shipped within the promised timeframe. The prices quoted to the client for Best West Direct’s fulfillment service will be the actual price that is charged. Best West Direct stands behind these commitments. If anything goes awry, we will make it right for the client and for the end customer.

Inventory control – Proven technology to monitor every item. Bar-code technology is used throughout the Best West Direct warehouse to validate inventory against the computer records. All fulfillment service orders are filled by scanning the barcode on the item and the shelf to ensure accuracy in every order. Customer order volume will dictate how often orders are placed with suppliers. Clients have access to real-time inventory reports to monitor product turnover in the storage area.

FULFILLMENT SERVICE