Finding the Right
Fulfillment Company for your E-commerce Business
Selecting a fulfillment
company could be just another item on your long list of to-do’s. You have
probably been putting it off for a while, not even knowing the numerous ways
they could be benefiting you right this minute. If you’re thinking it might be
time to investigate some fulfillment
company, here are a few tips to help you in making your decision.
First, know that most fulfillment
companies are a safe and viable form of service for your company. However,
like in any other business, some are not as they first appear. If the company
does not have a legitimate website or professional demeanor, you may want to
reconsider. In all reality, if they sound too good to be true...they probably
are. However, most are actually invested in your company’s success and want to
boost your business reputation. If used effectively, fulfillment companies can boost customer satisfaction and save you
quite a lot of money.
Researching
Fulfillment Companies
When you begin the searching process, here are a few things
to keep in mind.
First, find out as much as possible about the people and
procedures of the fulfillment company. You
don’t need to know every in and out of their business, but you do need to make
sure they operate under a precise system that is efficient and cost-effective.
Make them prove their worth to you. It’s ok to ask questions--you have a lot at
stake. And, there are many companies that do what they do, so let them feel the
pressure of competition. Learn as much as you can about the type of people they
employ and be sure to ask them what their business philosophy is. Then, look
for that philosophy being reflected in their work.
Second, find out what services the fulfillment company offers. Is it a wide enough range of services
to make it worth your while? If you have a diverse customer base, you need to
make sure none of your customers are jeopardized because they cannot order over
the phone, for example. In general, fulfillment companies process, pack, and ship orders to customers. Some even go so far
as to print and ship promotional materials and time-sensitive materials in
catalogs, brochures, and flyers. Make sure the company you choose is compatible
with your needs.
Lastly, it is essential that the fulfillment company you
choose is in a good central location in relation to your customer base. If 90%
of your customers live on the West Coast, it wouldn’t make much sense to find a
fulfillment company in Maryland. Look for companies in an area that makes sense
for your business.
Best
West Direct Fulfillment Services
23335
N 18th Drive Suite 120
Phoenix
AZ 85027
623-580-0611
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