Finding the Right Fulfillment Company for Your Ecommerce Business
There is just no way to manage and grow a perfect business.
They all have flaws, unique challenges, and go through rough patches. However,
it is through these experiences that you grow and become more knowledgeable
about ways to better manage your business. Sometimes, that takes a little
creativity and thinking outside the box.
When you are looking for ways to better manage your
company’s resources and save money, fulfillment
companies could be just the ticket. Fulfillment companies will process orders, warehouse your goods, pack them, ship them,
deal with customer returns, and much much more pertaining to your products with
ease and efficiency. Many retail and
ecommerce business owners and managers are outsourcing these services to fulfillment companies to make their lives
just a little bit easier.
When selecting the right fulfillment company, there is a
formula you need to pay attention to. This
formula consists of four key components which are: people, expertise, space,
and systems. Let’s take a little bit closer look at how all of these work
together to create efficiency and success.
Fulfillment companies: People, Expertise, Space, and Systems
The first component consideration is people—of course! The
people of a fulfillment company consists
of all employees, their professionalism, and their investment in the success of
your company. Upon meeting the employees of the company, ask them lots of
questions and get to know their work ethic. If any of the people you speak with
seem unprofessional, careless, or uninterested in their work or your company,
you may want to reconsider.
Next is expertise. Look for companies with an outstanding
reputation and a history of excellence. Remember that since the ecommerce
industry is fairly new, many fulfillment
companies are fairly new as well. Don’t write them off for not being in
business for 50 years, but do look around for reviews and consumer reports on
their company. Are they good at what they do? Do they care about your business,
as well as theirs? They should be open and honest about their services and
eager to answer any questions you might have.
Third is space. Do not select a company that is operating out of a backyard shed and clearly cannot
fulfill your orders. Make sure they have the space to take on another order and
still be able to operate efficiently. This is especially true in the Arizona
heat!
The last thing to consider is systems. Do they have a system
that works? Or do things seem sloppy and, well, a little chaotic? If they seem
that way on the surface, they surely are when you are not looking. The key to
customer satisfaction is efficiency.
These four considerations should help you on your way to
finding the perfect fulfillment company!
Best
West Direct Fulfillment Services
23335
N 18th Drive Suite 120
Phoenix
AZ 85027
623-580-0611
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