Selecting a Fulfillment House

What to Consider When Selecting a Fulfillment House

When your growing ecommerce business gets just big enough that you can’t quite handle all of the responsibilities at 100%, you may be looking for some outside help. However, finding the right kind of help and the right kind of people to do those smaller jobs for your company can be a hefty task. That’s where a fulfillment house could come in quite handy.

When you decide to implement the services of a fulfillment house, but aren’t sure which one is right for you, do your research. Choose a company with a lot of experience and a good reputation. These people need to know the most effective methods for packing and shipping orders--and beyond. They need to have a system in place that works for clients and customers alike.They are working for you and you need them to be at the top of their game. What you don’t need is a fulfillment house that sees a weakness in your business and tries to work you over for profit.

Remember that order fulfillment companies do not necessarily need to have direct experience with your specific product in order to work well for you. While you may have thought this essential, it isn’t necessarily at the top of the list of important characteristics. What is most important is that they are good at what they do and are willing to improve even more to stay at the top of their game. Their internal system of operations should be flexible enough to adapt to their client base’s changing needs.

It is also important that your chosen fulfillment house is good at inventory management. They will be storing your products so you need to know that they are in a safe, temperature-controlled warehouse that is safe for your goods. (That is especially true in the dangerous Arizona heat.) You want the employees at a fulfillment house to treat your products as if they were their own...and this means making sure they are stored properly.

Fulfillment Houses Working for You

Here are a few essential questions to ask before making your decision:

Can the fulfillmenthouse meet your specific needs? Do they have the warehouse capacity, employees, and services you need? If they cannot handle your company’s orders, cross them off the list. This is especially true if you anticipate growth in your future.

A few other need-to-knows are: Are there rush situations? Can they handle last minute changes to orders from both the company’s end and the customer’s end? Is their expertise more in business-to-business orders are are they more comfortable with direct-to-consumer? Etc.

Best West Direct Fulfillment Services

23335 N 18th Drive Suite 120

Phoenix AZ 85027

623-580-0611

www.BestWestDirect.com

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