How Does Our Arizona Fulfillment Service Center Work? Let us tell you about our Arizona Fulfillment Service Center - Including Inventory Storage, Cold Storage, Custom Shipments, Custom Foam Packaging

1985 was a good year! It’s when Best West Direct Fulfillment Service began helping companies of all sizes with their order fulfillment needs.

If you run a company, you know that a supporting a growing company can be exhausting, difficult, and above all, time consuming. That’s where Best West Direct Fulfillment Services comes in. By outsourcing inventory management, packing and shipping processes, you can save money, ensure quality, and support your company as it becomes a bigger business.

With Best West Direct Fulfillment Service, your end customers remain unaware that their orders have been forwarded from the client’s website to our Phoenix fulfillment center for processing, but always we take care to ensure customer service, their satisfaction, and yours! We know that as a company grows, their order volume will increase. When that happens, it can feel a little overwhelming to say the least, and that’s where Best West Direct Fulfillment Service comes in. Our staff at the Phoenix fulfillment center is able to handle the demand for your products as well as support the client’s growth. It’s a two-fer! Additional services are available for clients with changing needs because we want to see you succeed and we want your clients to be happy.

Clients will receive the best support for their products through the following Best West Direct services.

Inventory Storage – Vendors and manufacturers will ship client product orders directly to the receiving division of the Phoenix fulfillment center where items will be counted and placed in the appropriate bins. This means they are available for easy access when an order arrives. Online reports will then provide up-to-date information concerning the quantity of each item in the inventory.

Inventory Cold Storage – Don’t worry about products that need to be kept cold! Products that require refrigerator or freezer space will be handled with the utmost care to ensure that they stay as cold as they need to be. Temperature plays an essential role in the shelf life of these products, and Best West Direct follows proven procedures for all cold items. Clients will not suffer loss of these products while they are in the possession of Best West Direct or the shippers.

Easy eCommerce Connection – When using our fulfillment center, the client’s website is linked with the order fulfillment software at the Arizona distribution center. This connection is provided as part of the contract. Customers will not see the Best West Direct logo or even know that Best West Direct will be handling their shipment, and all packages and packing slips will carry the client’s contact information.

Inbound Phone Call Services – Clients can utilize the direct response services offered by Best West Direct for their call-center customer service needs. Customers will call the client’s toll-free number and reach the customer service representatives at the Arizona fulfillment center. All calls are answered using the appropriate client’s name.

100% Satisfaction Guarantee – Every customer order will be filled correctly, packed efficiently and shipped within the time frame promised. The prices quoted to the client for Best West Direct’s services will be the actual price that is charged. Best West Direct stands behind these commitments. If anything goes awry, we will make it right for the client and for the end customer.