What is a Pick and Pack Service?

Pick and Pack Services

Accuracy is our middle name. We strive for perfection and in order to get every dot over the ‘i’ and ever ‘t’ crossed, it starts with accurate ordering. The fulfillment process begins with taking the ordered products from the shelf and assembling the order in an appropriate shipping container. All personnel follow standard procedures to prevent mistakes in order fulfillment. If we make a mistake, we will make it up to not only you, but your client, too.

Here’s what we can do with you for your picking and packing services:

• All ordered products are picked, packed and shipped within 24 hours of received order receipt

• Vast selection of packing supplies to ensure that your order arrives the way it should

• Order processing through manual order entry or the uploading of a CSV or XML file format, which is sent from the shopping cart or e-commerce application

• Customized packing lists for every individual order

• Email order confirmations for clients and/or customers

• Reports concerning inventory, orders and shipped items

Fulfillment Order Shipping

We make sure that all packages that have been assembled during the workday will leave the warehouse in a timely fashion and get delivered within the allotted time frame. Shipper schedules are also monitored to optimize the trips to the shipping hubs. The optimal location of the Phoenix fulfillment facility ensures that more packages will leave Arizona each day.

Here’s what you need to know about our shipping process:

• Domestic shipping through preferred carriers, including: FedEx, UPS and USPS

• We offer international shipping and fulfillment

• We offer C.O.D. shipping options

• We offer shipment tracking for customers so they always know where their package is 

Support

Best West Direct provides an experienced team of customer support personnel that is available for any questions a client might have about anything from the website interface to their ecommerce shopping cart. Questions are always answered in your name and all issues are tracked with a ticket system to ensure details are addressed.

Here’s what you can expect from our support system:

• Round-the-clock ticket system for any issue that must be reported to the fulfillment center

• A very experienced and helpful customer service team

• All services are backed by the Best West Direct 100% Satisfaction Guarantee

ADDITIONAL FULFILLMENT SERVICES

Everybody likes getting a little extra. At Best West Direct, we have procedures for returning products from customers who want to return unwanted or damaged products. Every product is accounted for in the returns process to ensure that the client’s account is credited. Specialty services are even available for clients with specialized products. Moreover, all clients can request that products are professionally photographed for display on the websites.

Our additional services include:

• Return processing, which includes inventory management

• Kitting and assembly

• Digital product photography

• Mail services

• Custom I.T. projects